In some cases, it's easier for me to fix a problem if you allow me to temporarily take control of your computer remotely. By clicking on the appropriate link below, you can make this happen.
It's perfectly secure since I cannot make the connection until you tell me by phone the session ID and password that will be displayed on your screen after you click on the link and follow the prompts to run the program.
Click on the operating system you use to let me connect to your computer for tech. support.